Return Policy

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*All buyers' funds will be protected and processed by PAYPAL.

Raw Card Return Policy

For item returns, we offer a 100% refund or free replacement under the following conditions:

• The package was lost by either the international or the local shipping carrier in the destination country.
• The package was seized by customs for any reason and notified of no clearance.
• Items were received in damaged condition:
• major border wear (more than 7 spots or any spot longer than 5 mm)
• scratching or scuffing (longer than 2 cm)
• tears
• splitting
• foreign substances such as food or liquid
• Other damages that impact the integrity of the card
• Refund requests should be sent to FansTradingCards through Live Chat/Email/Facebook Messenger/Wechat/Reddit Direct Message within 3 days after the Package is delivered. 
• We strongly recommend that buyers keep a photo/video record of the box opening for the refund request. We will take care of that within 24 hrs. It will take up to 7 business days for PayPal to process the refund to the original payment method. 

For Item returns, we offer an itemized refund after receiving the item back (shipping cost on the buyer) without conditions:

• major border wear (more than 7 spots or any spot longer than 5 mm)
• scratching or scuffing (longer than 2 cm)
• tears
• splitting
• foreign substances such as food or liquid
• other damage that impacts the integrity of the card
• Cracked, re-sealed, or damaged booster boxes (not caused by the carriers)
• Refund requests should be sent to FansTradingCards via Live Chat/Email/Facebook Messenger/Wechat/ Reddit Direct Message within 3 days of the Package being delivered.
  
• We strongly recommend that buyers keep a photo/video record of the box opening for the refund request. We will take care of that within 24 hrs. It will take up to 7 business days for PayPal to process the refund to the original payment method. 

Graded Card Return Policy 

• As-Is Slab Sales: All graded cards are sold strictly based on the grading tier and certification displayed on the third-party slab.
• Zero Condition Liability: We hold 0% liability for the physical condition of the card inside the holder. Card grading is inherently subjective and is a matter strictly between the buyer and the grading company (e.g., PSA, BGS, CGC, SGC, CCG, BCTC). We do not guarantee that the card's condition matches the assigned grade, nor are we responsible for any structural or cosmetic issues sealed inside the slab.
• Transit Damage Exception: Returns are only considered if a card was securely sealed in its slab prior to shipping and suffered physical damage during transportation.
• Mandatory Video Record: To qualify for a transit-damage return, you must provide a continuous, unedited video recording of the package opening. This video must clearly show the unopened shipping package, the shipping label, and the immediate extraction of the damaged slab.
• Strict No Video Policy: Absolutely no returns, refunds, or exchanges will be accepted under any circumstances without a valid, unedited unboxing video.

Order Cancellation Policy

For orders that the warehouse has processed but not yet shipped, we offer a full refund (100%) for the first order cancellation. However, for any cancellation requests made after the first order or for a total amount over $300, a 4.99% + $0.49 transaction fee will be deducted from the refund amount (charged by PayPal)

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