Return Policy

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Return Policy

For item returns, we offer a 100% refund or free replacement under the following conditions:

  1. The package was lost by either the international or the local shipping carrier in the destination country.
  2. The package was seized by the Customs for any reason and notified of no clearance.
  3. Items were received in damaged condition:
    • major border wear (more than 7 spots or any spot longer than 5 mm)
    • scratching or scuffing (longer than 2 cm)
    • bends
    • tears
    • splitting
    • foreign substances such as food or liquid
    • Other damages that impact the integrity of the card
  4. Refund requests should be sent to FansTradingCards through Live Chat/Email/Facebook Messenger/Wechat/Reddit Direct Message within 3 days after the Package is delivered. 
  5. We strongly recommend that buyers keep a photo/video record of the box opening for the refund request. We will take care of that within 24 hrs. It will take up to 7 business days for PayPal to process the refund to the original payment method. 

For Item returns, we offer an itemized refund after receiving the item back (shipping cost on the buyer) without conditions:

  • major border wear (more than 7 spots or any spot longer than 5 mm)
  • scratching or scuffing (longer than 2 cm)
  • bends
  • tears
  • splitting
  • foreign substances such as food or liquid
  • other damage that impacts the integrity of the card
  • Cracked, re-sealed, or damaged booster boxes (not caused by the carriers)
  • Refund requests should be sent to FansTradingCards via Live Chat/Email/Facebook Messenger/Wechat/ Reddit Direct Message within 3 days of the Package being delivered.
  • We strongly recommend that buyers keep a photo/video record of the box opening for the refund request. We will take care of that within 24 hrs. It will take up to 7 business days for PayPal to process the refund to the original payment method. 

Order Cancellation Policy

For orders that the warehouse has processed but not yet shipped, we offer a full refund (100%) for the first order cancellation. However, for any cancellation requests made after the first order or the total amount over $300, a 4.4% + $0.30 transaction fee will be deducted from the refund amount (charged by PayPal)

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